General terms and conditions

GENERAL TERMS AND CONDITIONS

for the use of the platform www.persy.com and for the sale and purchase of goods and services by “Persy” EOOD (Persy)

Effective as of: 01.05.2025

1. Applicability

1.1. These General Terms and Conditions apply to the use of the website www.persy.com (hereinafter the “Platform”, “Site”), managed and maintained by “Persy” EOOD (hereinafter “Persy”), as well as to all sales of hardware and other products (incl. servers, workstations, disk arrays, computers, processors, hard drives, components, peripherals, etc.), some of which come with installed software, together with post-sale warranty repair and other related activities.

1.2. The seller and supplier of the goods and services offered on behalf of Persy is “PERSY” EOOD, UIC 030413948, VAT No. BG 030413948, registered office and address of management: Sofia, “Tsar Boris III” Blvd., 136B, service address and correspondence address: Sofia, “Zlatna Dobrudzha” Str. No. 18.

1.3. The Platform www.persy.com is owned by “PERSY” EOOD.

1.4. The following contact details may be used regarding the Platform and the goods and services offered by “PERSY” EOOD: Sofia, “Zlatna Dobrudzha” Str. No. 18, contact phone: 0700 420 30, e-mail: info@persy.com, sales@persy.com (for inquiries and orders), service@persy.com (for service and claims).

1.5. Depending on what actions the visitor performs on the Site—whether a request has been sent to Persy, whether an offer for the sale of equipment or services has been confirmed by the visitor—together with these General Terms and Conditions, any individual agreements with Persy, if concluded, shall also apply, as well as the specific technical specifications and conditions for the selected equipment stated in the listing, in the current individual proposal (offer) sent to the Client or in the pro forma invoice.

1.6. The goods and services offered by Persy are intended primarily for legal entities or professionals with technical expertise who do not have the status of “consumer.” If an order is placed by a person in their capacity as a “consumer,” the rules applicable to consumers shall also apply to that person.

2. Entry into Force

2.1. These General Terms and Conditions are binding on all Clients, specifically:

For Clients with a separately signed individual contract with Persy—from the moment of concluding the individual contract and/or from the moment of registration on the Platform, if such registration exists;
For Clients without a signed individual contract with Persy—from the moment of registration on the Platform and acceptance of these General Terms and Conditions (regarding account registration and use of the Platform) and from the moment of an order being confirmed (regarding the order terms);

2.2. Persy’s obligations towards Clients with or without an individual contract arise after full payment for the ordered goods or services is received, unless otherwise agreed;

2.3. A Client order for goods and services exists where an offer provided by Persy has been accepted by the Client and partial or full payment under that offer or a pro forma invoice issued on its basis has been made.

3. General Provisions on Using the Platform and Sending Requests for Offers

3.1. Key Definitions

In these General Terms and Conditions, in individual contracts, listings, offers, and programs, the following words and expressions shall have the meanings below:

“Persy” is “PERSY” EOOD, UIC 030413948, VAT No. BG 030413948, with registered office and address of management: Sofia, “Tsar Boris III” Blvd., 136B, and service/correspondence address: Sofia, “Zlatna Dobrudzha” Str. No. 18.

“Platform” is the website www.persy.com, which enables account registration and allows the Platform User to send requests and inquiries for offers to Persy regarding goods or services and, upon offer confirmation, to conclude a sale of the offered goods or services.

“User” is any person who accesses the Platform, regardless of the status, role, or level of access they have.

“Consumer” is a person who has directly ordered and paid Persy a fee/price for a good or service for non-professional, personal purposes.

“Account Registration” is the act of providing data to create an account on the Platform and use functionalities available only to registered users.

“Add to Request” is the action whereby a User indicates the wish to add a given good or service to a requests section on the Platform for the purpose of subsequently sending a request for an offer to Persy.

“Request an Offer” or “Send Request” is the action whereby the User ultimately sends a request for an offer to Persy via the Platform.

“Listing” is any statement made by Persy online or offline indicating the essential characteristics of the offered good or service (product name and model, manufacturer, capacity, operating system, etc.).

“Offer”, “Proposal” is a statement made by Persy to a person who has expressed interest in goods or services offered by Persy, constituting an invitation to conclude a sales contract under these General Terms and Conditions together with the specific conditions stated in the offer (essential characteristics of the offered good or service, offered quantity, price and payment method, warranty and support, delivery conditions where possible, and other specifics).

“Distance Contract” is a sales contract under these General Terms and Conditions concluded between a Client and Persy via the Platform where registration is in place, by e-mail, or by phone, where the Client’s conduct indicates that they have placed an order for goods and services by confirming an offer sent by Persy.

“Order” by a Client exists where an offer provided by Persy has been accepted by the Client and partial or full payment under that offer or a pro forma invoice issued on its basis has been made.

“Individual Contract” is a written sales contract concluded on paper between Persy and the Client with preferential terms specified in the contract.

“Hardware”, “Hardware Products” are technical equipment intended to communicate and operate together with software, including components, accessories, parts, appurtenances to the equipment and/or any combination thereof.

“Software”, “Software Product”, “Software Service” is a set of computer programs composed of software commands that perform specific functions.

3.2. Account Registration on the Platform.

Account registration on the Platform is available to any person and can be done by clicking the “Register” button on the Platform’s home page and completing the registration form.

When registering an account, it is mandatory to provide an e-mail address and set a password, first and last name, contact phone, details of the legal entity represented by the natural person performing the registration, as well as consent to these General Terms and Conditions and the Privacy Policy. After entering the data and expressing consent to the mentioned documents, the User should click the “Register” button. A confirmation link will be sent to the specified e-mail address and must be followed to complete the process.

Upon successful registration, the User accesses the Platform by entering the username (e-mail) and password used at registration and clicking the “Log in” button. After registration, the User may add and edit a delivery address for future orders.

3.3. Forgotten Password

If a password is forgotten, clicking the “Forgot Password” button prompts the Platform to request the e-mail address used for registration. A link will be sent to this e-mail; following it allows the password to be changed by entering it twice.

3.4. Change of Password

A password can also be changed from the user account on the Platform in the “My Profile” section.

3.5. Roles and Access Levels

At a given time, Persy may provide different access levels according to specific conditions agreed in an individual contract for periodic sales.

3.6. Personal Data Processed by Persy

Account registration on the Platform requires the provision of an e-mail address, first and last name, contact phone, and details of the legal entity represented by the person registering; for subsequent orders, the User also provides a delivery address. Mandatory fields are clearly marked with an (*) symbol and registration cannot be completed without them.

Persy, including the Platform, applies technical and organizational measures to protect the provided data against accidental or intentional manipulation, loss, destruction, and unauthorized access. Personal data protection is carried out in accordance with the GDPR and the Bulgarian Personal Data Protection Act, with more information available in the Privacy Policy on the Platform.

Persy or its employees and representatives are not liable for and have no obligation to verify incorrect or inaccurately presented data, including e-mail addresses, phone numbers, etc.

The Platform may contain links to other websites. Persy is not responsible for the privacy policies and terms of use of websites it does not administer, nor for other information contained therein.

3.7. Editing Personal Data

Any Platform User may change the personal data they have entered at any time while the account exists, via the “My Profile” section.

3.8. Deleting a Registered Account

Any Platform User may delete their account, which deletes all information in that account, including personal data, requests and orders, request status, favorite products. This can be done from the “My Profile” section. In some cases, the Platform may block this functionality due to the possibility of unauthorized or accidental deletion. If the User wishes their account to be deleted and the option is not available in the “Profile” section, they should contact Persy and will receive immediate assistance. Where a legal or contractual basis exists, Persy may refuse deletion, stating reasons.

3.9. Log Out

Any Platform User may log out of the account used to access the Platform by clicking the “My Profile” button and then “Log out”.

3.10. Minimum Requirements for Using the Platform

Unless otherwise stated in a listing, using the Platform requires an internet connection, an end device (computer, laptop, phone), and an account registration. For subsequent purchases of specific goods and services, the Client should review the specific product and service specifications stated in the listing, the subsequent pro forma invoice, and the correspondence between the parties.

There is no non-conformity for which Persy is liable if the User’s digital environment and the goods and services of Persy are not compatible with the technical requirements, provided that Persy has informed the User of these requirements clearly and understandably.

3.11. Conflicts Between the General Terms, the Service Listing, and Individual Agreements

In case of conflict between these General Terms and an individual contract concluded with the Client, as well as in case of conflict between the General Terms and the terms stated in the listing, the offer (proposal), and the pro forma invoice or another individual proposal, the individual arrangements in the contract, listing, or proposal shall apply.

3.12. Acceptable Use

Each User bears full responsibility for damages caused to Persy and third parties that are a direct and immediate consequence of failure to fulfill obligations under these General Terms and the individual arrangements between the parties. The User also owes compensation for damages representing costs incurred for paying compensation to state authorities or private individuals or entities or other bodies, fines, sanctions, attorneys’ fees, court fees and expert costs, and lost profits. Third parties include all entities affiliated with Persy, companies, branches, directors, employees, agents, customers, Platform Users, brokers, or other partners.

Each User undertakes to comply with all applicable laws, rules, and regulations and warrants that they will not, and will not allow a third party to, use Persy’s services in any manner that may violate applicable law or infringe third-party rights or the rights of Persy. Without limiting the generality of the foregoing, the User undertakes and warrants that personally or through third parties, unless otherwise agreed, they will not: i) publish, resell, distribute, broadcast, transmit, transfer, pledge, rent, share, or sublicense goods and services offered by Persy, or Persy’s copyrighted and intellectual property objects; ii) use Persy or its goods and services to provide or build a product or service that competes with Persy’s business; iii) infringe the intellectual property or other rights of third parties or of Persy; iv) use any illegal, harmful, threatening, abusive, defamatory, or otherwise undesirable or unlawful materials, expressions, and information.

Each User must not use the Platform or the goods and services offered by Persy for the purpose of generating profit for themselves or third parties by distributing Persy’s copyrighted materials and intellectual property without Persy’s consent.

Persy is entitled unilaterally to offset its receivables for amounts due, fees, compensation, and penalties against its obligations to the Client.

Any violation from a Platform User account—including where the violation is committed by a person without representative authority but from the User’s account—constitutes grounds to temporarily or permanently suspend access. For the time access is limited or terminated and for services not performed for this reason, Persy is not liable and owes no compensation or penalties.

3.13. Intellectual Property

All content present on the Platform—namely the logo together with the figures and text contained therein, captions and images, drawings, diagrams, charts, design, database, descriptions, methods, processes, products, services, informational materials, and other intellectual property and copyrighted objects, including the software managing the Platform and the content of these General Terms—is owned by Persy or by third parties from whom the company has received consent to reproduce and/or has a contract to use the intellectual property and/or copyrighted object. Persy reserves all its intellectual property rights in any way related to the Platform or the goods and services it offers.

Users may use the Platform and its content solely for the purposes of future purchase and sale for which they are registered, as well as to submit inquiries to Persy. Use for purposes other than those set out in these General Terms is considered a breach of the General Terms and an infringement of intellectual property and/or copyright.

Visitors to the Platform may copy, share, transfer, and/or use the content for personal non-commercial purposes only and only where this does not conflict with this section and express written consent has been obtained from Persy and from third-party rights holders who have consented to the use of their works and other intellectual property objects.

Persy allows owners of other websites and users to publish links to the Platform only when the reference is clear and unambiguous. Copying texts from the Platform and placing them on other websites without Persy’s written consent or without citing the source is prohibited; the following text must be placed: “Source: www.persy.com”, and the link must lead to the Platform.

3.14. Correspondence and Communication

By registering on the Platform or placing an order, Persy and the User/Client agree that any statements between them (requests, responses, complaints, notices, notifications) will be exchanged, sent, and received by one of the following means: i) to the physical address known to the parties; ii) to the contact details provided in the Platform and in these General Terms, including electronic contacts; iii) to the e-mail provided by the User for registration or another e-mail entered in the profile data; iv) in the “Messages” section of the Platform, if such a section is available. The parties agree that all electronically exchanged messages and documents will be considered written and signed by them if sent as provided in this clause, including by e-mail, without requiring any type of electronic signature.

3.15. Authorities Regulating Persy’s Activities

The authorities regulating Persy’s activities are the Commission for Consumer Protection (КЗП), the Ministry of Education and Science (МОН), the Commission for Personal Data Protection (КЗЛД), the Commission for Protection of Competition (КЗК), and the National Revenue Agency (НАП), with the following contacts:

Commission for Consumer Protection

- website: www.kzp.bg

- contact phone: 0700 111 22

- e-mail: info@kzp.bg

- address: Sofia, Slaveykov Sq., No. 4A, floors 3, 4, and 6

Commission for Personal Data Protection

- website: www.cpdp.bg

- contact phone: 02/91-53-518

- e-mail: kzld@cpdp.bg

- address: Sofia, “Prof. Tsvetan Lazarov” Blvd. No. 2

Commission for Protection of Competition

- website: www.cpc.bg

- contact phone: 02/9356 113

- e-mail: cpcadmin@cpc.bg

- address: Sofia, “Vitosha” Blvd. No. 18

National Revenue Agency

- website: www.nra.bg

- contact phone: 0700 18 700

- e-mail: nap@nra.bg

- address: Sofia, “Dondukov” Blvd. 52

3.16. Disputes and Jurisdiction

All disputes related to the content of these General Terms, use of the Platform, orders placed, and completed sales will be resolved by mutual agreement between the parties. If agreement is not reached, the dispute shall be referred to the competent court under Bulgarian law. If the Client is a legal entity that has ordered and/or uses Persy’s goods and services for professional purposes, the parties agree that the competent court is the respective court in Sofia. Any Client using Persy’s services as a consumer may initiate a procedure for alternative dispute resolution under the Consumer Protection Act before the General Conciliation Commission at the Commission for Consumer Protection, seated in Sofia, Slaveykov Sq. No. 4A, phone 02/9330 517, website www.kzp.bg, e-mail: adr.sofia@kzp.bg. The procedure is voluntary and out-of-court, and the decision of the ADR body is not binding on the parties. Disputes between the parties may also be referred to the platform for consumer dispute resolution maintained by the European Commission at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show.

3.17. Amendments to the General Terms

These General Terms may be amended unilaterally by Persy at any time by updating them on the Platform in compliance with Bulgarian legislation. The updated General Terms take effect immediately after being published on the Platform for all future orders for goods and services offered by Persy, for future Clients, as well as for current Clients. Amendments do not affect distance contracts concluded before the update with consumers, unless Persy has provided otherwise in compliance with applicable law and this section.

4. Rights and Obligations of Persy and Clients Upon an Order of Goods and Services

4.1. Subject Matter

When an order is placed by a Client via the Platform, by e-mail, phone, by concluding an individual contract, or otherwise, Persy undertakes to sell and deliver to the Client the equipment and services specified in the accepted offer, in the pro forma invoice, or in the individual contract for the stated prices and within the stated terms, and the Client undertakes to pay the agreed price on time. Sending a request for an offer does not constitute placing an order or concluding a sales contract. An order is deemed placed, and the distance contract is deemed concluded upon the Client’s confirmation of an offer and payment being made.

In case of conflict between these General Terms and the individual arrangements between the parties in the offer, pro forma, their correspondence, or the individual contract (if concluded), the individual arrangements shall apply. Where the individual arrangements contain gaps, these General Terms shall apply.

4.2. Parties to the Contract

The parties to the distance sales contract are the Client who has paid the price under the offer/pro forma/contract for the specific good or service, on the one hand, and “PERSY” EOOD on the other.

4.3. Sale Price, Payment, and Invoicing

The price of the goods and services is final, inclusive of all due taxes and fees, and is stated in the offer, the pro forma invoice, or the individual contract. Unless otherwise specified, the goods and services offered by Persy must be paid 100% in advance before delivery, as follows:

50% upon order confirmation, before execution begins;
50% before delivery of the equipment and services, of which Persy notifies the Client.

Deferred payment is possible upon prior written agreement between the parties.

All prices on the Platform are in U.S. dollars (USD) for guidance. Payment is made in Bulgarian leva (BGN), converted at the “sell” exchange rate of UBB (United Bulgarian Bank) on the date the accounting document is issued. The rate is determined according to the official table published on UBB’s website: www.ubb.bg

4.4. Invoice

Persy issues a final invoice to the person specified by the Client no later than 5 calendar days after payment is received.

4.5. The Client:

undertakes, before confirming an offer or pro forma invoice or paying for an order, to carefully review the described goods and services and their specifications, and Persy is not liable if the delivered goods and services do not meet the Client’s requirements and needs that were not communicated to Persy in writing;
undertakes, within 7 calendar days of accepting the offer or of concluding the individual contract (if concluded), to pay Persy at least 50% of the price agreed between the parties, unless otherwise agreed individually;
undertakes, within 7 calendar days of being notified that the equipment is available at a Persy location, to make the second payment for the remaining balance of the sales price, but in all cases prior to the handover of the equipment;
undertakes to accept and collect, within 7 calendar days, the ordered equipment from Persy’s service center in Sofia, “Zlatna Dobrudzha” Str. No. 18, or within the agreed term at the Client’s address if delivery to address has been agreed in writing; the term starts from the notification that the equipment is available at a Persy location or from the second (remaining) payment—whichever occurs later;
undertakes to thoroughly inspect the delivered equipment upon acceptance and, if visible remarks exist, such as visible damage (scratches, peeled stickers), non-matching equipment, or incorrect quantity, to record this in writing to the courier or in a handover protocol. Shortages, damage, and defects that can be established upon delivery are not subject to claims if, upon delivery, the equipment was accepted by the Client without remark;
undertakes upon acceptance to sign the handover protocol provided by Persy, as well as to accept the documents accompanying the protocol (warranty card, instructions for installation, use, assembly, and updates); if such are not provided immediately, they must notify Persy in writing within 3 calendar days of acceptance of the lack of documents. If this is not done, it is deemed that the Client accepted the equipment without remarks, together with any accompanying warranty card and instructions for installation, use, assembly, and updates;
undertakes to provide Persy with the necessary cooperation for contract performance;
is entitled to receive the ordered equipment and services with the due quality and, in the event of non-conformity, poor, or inaccurate performance of the order, is entitled to file a claim with Persy within the warranty periods, requesting rectification of the non-conformity or other actions under these General Terms;
is not entitled, within the warranty period, to independently or through third parties not authorized by Persy proceed to remedy non-conformities of the equipment provided by Persy and the software products installed by Persy, including replacing on their own the system software installed by Persy (if such installation exists) with new versions or reinstalling the old one; failure to comply makes the Client liable for any resulting non-conformity;
is entitled to installation and maintenance of the equipment purchased from Persy, and to installation, maintenance, and updating of software and other products on the purchased equipment only if this has been agreed in writing between the parties;
is entitled to register an account on the Platform after accepting the General Terms and undertakes to enter accurate data in their profile and update it when necessary and is responsible for actions performed from their account;
undertakes to promptly inform Persy of any unauthorized access by a third party to the Platform through their account or any attempt thereof;
undertakes to keep their Platform access credentials confidential and not to provide them to third parties without Persy’s written consent;
undertakes to notify the Platform of all circumstances relevant to service performance, including when their profile data needs to be deleted or edited;

4.6. Persy:

undertakes to provide sound opinion and consulting regarding suitable equipment and services in view of the Client’s written requirements and needs;
is entitled to receive on time the price due from the Client for the ordered equipment and services;
undertakes to deliver to the Client within the stated term the ordered equipment, but in all cases after full payment of the price, unless deferred payment or other terms have been agreed;
undertakes to respond within 30 calendar days, unless another term is agreed, to the Client’s apparent remarks made upon acceptance of the equipment and duly recorded in a protocol or other document, by offering necessary assistance according to the nature of the issue;
undertakes to provide the ordered equipment and services with the due quality and, in case of non-conformity, poor, or inaccurate performance of the order, to decide within a reasonable time on claims made by the Client in accordance with these General Terms;
is entitled to retain the ordered equipment or service until full payment of the price;

4.7. Liability

In case of a delay in payment by the Client lasting more than 20 calendar days, the Client owes Persy a penalty of 0.5% of the total order price for each day of delay, but not more than 10% of the price.
In case of a delay in delivery of the ordered equipment lasting more than 20 calendar days due to reasons for which Persy is responsible, Persy owes a penalty of 0.5% of the total order price for each day of delay, but not more than 10% of the price.
If the Client or a person designated by them does not accept the ordered equipment within the agreed term and at the agreed place (the Client’s address or a Persy site), the goods are stored in Persy’s warehouse under responsible custody; in such case the Client owes a penalty of BGN 50 for return transport of the goods from the Client’s address to Persy’s warehouse (only for an unsuccessful delivery to address) and a penalty of 0.5% of the entire order value for each day of storage in Persy’s warehouse, but not more than 10% of the entire order value, and a late-payment penalty as per item 1 if part or all of the price remains unpaid. For a second delivery attempt after an unsuccessful one, the Client owes payment for the second delivery. If Persy cannot deliver the equipment to the Client for more than 30 calendar days, Persy may unilaterally terminate the contract without notice, invitation, or granting additional time; the goods remain Persy’s property. In this case, the Client owes compensation equal to the paid advance, and Persy reserves the right to claim the difference up to the damages and lost profits incurred, including penalties accrued to date. This clause also applies to goods not accepted by the Client and returned by Persy after a claim has been made.
Neither party shall be liable for any damages suffered by the other party or third parties resulting from force majeure or circumstances beyond the control of the party invoking force majeure.
Persy is not liable to the Client if, due to lack of availability or substantial changes in the price or specifications of an ordered item or service, cancellation of a confirmed order is required. In such case, Persy refunds the amounts paid by the Client within 14 calendar days of order cancellation.

4.8. Warranty and Claims

4.8.1. Warranty Period

All PERSY STINGER computer and server systems have a 36-month warranty, regardless of whether the Client is a legal or natural person. All other products have a 24-month warranty when the client is a natural-person consumer, and when the client is a legal entity—the warranty duration is as indicated in the manufacturer’s warranty card. The warranty for goods starts from the date the goods are handed over, certified by the handover protocol or otherwise.
Software products have a conformity warranty for the term of the license of the specific software when the equipment is purchased from Persy together with a software component (licensed digital content), as set out in the confirmed order, pro forma invoice, or invoice. The warranty duration corresponds to the term of the software license, but not less than 2 years for consumer clients. The warranty starts from the date of activation/installation of the software product.

4.8.2. Scope of the Warranty

The goods warranty covers hardware defects occurring under normal use. For a defective product within the warranty period, Persy undertakes to perform:

Repair of the faulty component (applies to all Clients), which may include diagnostics and confirmation of the defect, replacement of the faulty component, installation of spare parts
Replacement of the product with a new one if repair is impossible or inappropriate given the nature of the issue and the cost of resolving it, and if Persy has not undertaken repair within a reasonable time (applies to all purchases by natural-person consumers; where the client is a legal entity—only for purchased components such as chassis, processor, or hard drive, but not for servers, disk arrays, and workstations), or
Price reduction if repair or replacement is not performed within a reasonable time or is impossible due to discontinuation, lack of availability, or other reasons, as well as if the non-conformity is very substantial or if, after repeated repair, the equipment again exhibits the same non-conformity (applies to all purchases by natural-person consumers; where the client is a legal entity—only for purchased components such as chassis, processor, or hard drive, but not for servers, disk arrays, and workstations), or
Refund and contract termination—if the non-conformity is substantial and the conditions for price reduction are met (applies to all purchases by natural-person consumers; where the client is a legal entity—only for purchased components such as chassis, processor, or hard drive, but not for servers, disk arrays, and workstations).
Negotiation with the legal-entity client of an alternative method of resolving the claim: where repair of servers, disk arrays, workstations, and other goods other than chassis, processor, or hard drive does not yield results.

The software product warranty is valid within the license term specified in the offer/pro forma invoice, but not less than 2 years for consumer clients. Persy is responsible for the software’s conformity with technical and agreed requirements and for its usability in a standard digital environment within this period. After expiry, the Client must renew the license on their own if they wish to continue using the software. This does not affect the hardware warranty terms. In case of software non-conformity, Persy undertakes to perform:

Bringing the software into conformity (applies to all Clients), which may include remote diagnostics, installation or reinstallation of necessary software updates that fix the issue or improve compatibility and security, malware cleaning, OS installation or optimization, installation of basic applications, etc. or
Price reduction proportional to the time the software exhibited non-conformity (for natural-person consumers)—where bringing into conformity is impossible or unjustified given the nature of the non-conformity and the cost of remedying it, and if Persy has not undertaken conformity actions or such actions have not yielded results, or
Refund to the client (for natural-person consumers)—if the non-conformity is substantial and the conditions for price reduction are met.
Negotiation with the legal-entity client of an alternative method of resolving the claim: where bringing the software into conformity does not yield results.

4.8.3. The Warranty Does Not Cover:

Damage or data loss caused by improper use of the equipment or the software and firmware installed thereon, subsequent transport, unauthorized assembly, installation, attempts at troubleshooting, and/or other unauthorized intervention (e.g., changing options in “Advanced Setup” and “Chipset Setup”), as well as installation of incompatible, incorrect, or infected products (viruses or malicious software);
Damage caused by exceeding recommended technical parameters or by component overheating;
Damage caused by power surges, moisture, dust, fire, floods, lightning, and other natural disasters, as well as failures in the electrical network;
Software issues, installations, or configurations, unless software and firmware installation is part of Persy’s obligations under a confirmed offer/pro forma invoice— the warranty does not cover issues arising from integration or installation of software by unauthorized persons or where integration guidelines are not followed, as well as uninstalled updates that the client has been notified about together with the consequences of not installing them;
Physical and mechanical damage to parts (bent pins, broken connectors, etc.) or equipment caused by force, spillage with water, coffee, or any other liquids, or otherwise;
Devices with broken warranty stickers, opened cases, or signs of intervention;
SSD drive warranties are valid within the period stated in the warranty card but up to the maximum number of rewrites defined by the manufacturer in the warranty card;
Periodic maintenance of equipment at Persy’s service center is not considered a warranty repair and is paid by the client;
Persy bears no warranty for information stored on the purchased equipment or other media. The Client must make timely backups to protect information in case of equipment failure;
Warranty conditions do not include restoration of deleted or damaged data. Data recovery activities are coordinated with the client and are payable regardless of the outcome.

4.8.4. Claims Procedure

The Client submits a written or oral claim to Persy containing:

A description of the issue, the client’s preferred method of claim resolution, and a contact address;
Product name together with device serial numbers / SN;
A copy of the handover protocol and invoice;
Warranty card;
Protocols, statements, or other documents establishing the non-conformity, if any.

The claim must be submitted at Persy’s service center in Sofia, “Zlatna Dobrudzha” Str. No. 18, via the website, or by e-mail. The Client will receive from Persy a document containing the date, the number under which the claim is entered in the register, the type of goods, and the signature of the person who accepted the claim. The Client may file a claim by completing the service order form available on the Platform.
If the claim concerns goods, they must be returned to Persy’s service center for diagnostics at: Sofia, “Zlatna Dobrudzha” Str. No. 18. On-site diagnostics at the client’s location is carried out only within Sofia, provided a written agreement exists and the visit and service are paid. Transport costs from the Client to the service center, if delivery is via courier, are borne by the client unless a warranty defect is proven. Transport costs from the service center to the Client are borne by Persy unless the claim is unfounded.
The period for satisfying justified claims by repair or otherwise depends on complexity and the delivery of spare parts; the maximum period is 30 days unless another term is agreed. The Client must accept the repaired product immediately after being notified by Persy that the claim has been satisfied. Persy is not responsible for repaired goods not collected more than 30 days after the claim is satisfied or after the claim is rejected as unfounded.
The period for notifying the Client that their claim is unfounded is 30 days from its submission.

4.8.5. Where applicable, the price reduction is proportional to the difference between the value of the goods or services provided to the Client and the value the goods or services would have had if there were no non-conformity. Where a service is provided periodically, the price reduction applies to the period during which the service exhibited non-conformity. The price reduction is effected by refunding part of the amount paid by the Client via the same payment method used.

4.8.6. Upon contract termination and refund where applicable, the Client undertakes to notify Persy, and Persy refunds all sums paid for the goods or services via the same payment method used, and may retain a proportional part for the period during which the service was provided without non-conformities. In the event of termination and closure of relations with Persy, the consumer Client may, within 14 calendar days, request Persy to provide, in a widely used machine-readable format, the digital content that does not constitute personal data and was provided or created by the consumer during the use of the services, except for data for which this is not possible and which have no application outside the context of the goods or services or data aggregated by Persy with other data and which cannot be separated without disproportionate effort.

4.8.7. Out-of-Warranty Service—after the warranty period expires, Persy may offer diagnostics, repair, or replacement for a fee. Extended warranty for certain products may be agreed separately in writing.

4.8.8. These warranty terms do not in any way limit consumer rights nor relieve Persy of obligations under the Consumer Protection Act and the Act on the Provision of Digital Content and Digital Services and Sale of Goods.

4.9. Right of Withdrawal from Order /applies only to individuals, not legal entities/

The right of return/withdrawal applies only to consumer Clients within 14 days from receipt by the consumer Client of the ordered equipment (for goods), and within 14 days from order confirmation by the consumer Client (for services or software products).

The 14-day right of withdrawal does not apply to confirmed requests for custom specifications/configurations, nor to unsealed software or orders involving the provision of digital content (software, applications) where the consumer has expressly agreed to receive them during the 14-day period and has confirmed that they understand they will thus lose the right of withdrawal.

For withdrawal from an order of goods, the product must be returned to Persy in its original condition and packaging to: Sofia, “Zlatna Dobrudzha” Str. No. 18. Refunds are made by bank transfer within 14 calendar days. Return shipping costs to Persy are borne by the client, except in case of a proven defect. Upon withdrawal, Persy will conduct the necessary review and confirm whether the request is justified.

Withdrawal from an order must be made by the consumer Client sending a completed withdrawal (cancellation) form to Persy, including by e-mail, or by notifying Persy otherwise, e.g., by phone or via the Platform if this functionality is available. The withdrawal must contain the consume

General terms and conditions